Returns & Exchanges

Due to the perishable nature of our hand-iced biscuits and chocolates, we are unable to accept returns unless the items arrive damaged or incorrect. If your order isn't perfect, please contact our biscuit happiness team within 48 hours of delivery.

Return Process

• 1.
  Contact Customer Care

  Email our team with your order number and a brief explanation of the issue regarding your treats.

• 2.
  Provide Photographic Evidence

  Attach clear photos of the damaged packaging and the biscuits so we can investigate the issue with our couriers.

• 3.
  Quality Review

  Our bakery team will review your claim to ensure it meets our quality guarantee standards for a replacement or refund.

• 4.
  Resolution Delivery

  Once approved, we will immediately dispatch a fresh tin of biscuits or issue a full refund to your original payment method.