Frequently Asked Questions
Everything you need to know about our hand-iced biscuits and delivery.
How long do your biscuits stay fresh?
Our hand-iced biscuits have a shelf life of up to four months from the date they are baked, provided they are kept in their original packaging or an airtight container in a cool, dry place.
Do you offer international shipping?
Yes, we ship our biscuit tins and gift boxes worldwide. Delivery times vary by destination, but we offer tracked international shipping to ensure your treats arrive safely.
Can I include a personalized message with my order?
Absolutely! Every order includes the option to add a hand-written gift message at checkout, which we will include inside the parcel for that personal touch.
Are your biscuits suitable for people with allergies?
Our standard biscuits contain wheat, milk, and eggs. While we offer some gluten-free options, all our biscuits are produced in a kitchen that handles nuts, so we cannot guarantee they are 100% nut-free.
What happens if my biscuits arrive broken?
We take great care in packaging our biscuits to ensure they reach you in perfect condition. However, if any damage occurs during transit, please contact our customer service team with a photo and we will arrange a replacement or refund.
Can I track my delivery?
Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your parcel's journey to your doorstep.